Privacy policy
Last Updated: 26/08/2026
Welcome to Doll Diary ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and make purchases at https://dolldiarystore.com/ (the "Site").
1. Information We Collect
We collect information directly from you when you interact with our Site:
* Personal Identification Information: Full name, billing address, shipping/delivery address, email address, phone number, and postal code.
* Order & Transaction Information: Purchase history, items viewed, and order values. (Note: We do not store full credit/debit card details or UPI PINs on our servers; all payments are processed securely by PCI-DSS compliant third-party payment gateways).
* Technical & Device Data: IP address, browser type, operating system, time zone, geolocation, and browsing patterns collected automatically via log files, web beacons, and cookies.
2. How We Use Your Information
We use the collected information for lawful purposes, including:
* Processing, fulfilling, and delivering your orders.
* Generating invoices, processing payments, and updating you on tracking status.
* Preventing fraudulent transactions and maintaining site security.
* Providing customer support and addressing inquiries, complaints, or feedback.
* Sending promotional newsletters and drop announcements (only if you have opted in; you may unsubscribe at any time).
3. Cookies and Tracking Technologies
We use cookies to improve your browsing experience, remember cart contents, recognize returning visitors, and analyze site traffic patterns. You can choose to disable cookies through your browser settings, though certain interactive features of our store may function with limited efficiency.
4. Third-Party Services
We share necessary information only with trusted third-party service providers who assist us in operating our e-commerce storefront:
* E-Commerce Platform: Shopify (processes store interactions and stores customer account data).
* Payment Gateways: Phonepe/ Cashfree / PayPal (processes financial transactions securely).
* Logistics & Courier Partners: Shiprocket / Delhivery / Bluedart / DHL (receives your shipping address and contact number to execute physical delivery).
These providers are granted access only to the information necessary to perform their respective services and are obligated not to disclose or use it for any other purpose.
5. Data Security & Retention
We implement industry-standard administrative, physical, and electronic security measures (including SSL 256-bit encryption) to safeguard your personal information against unauthorized access, alteration, or disclosure. We retain your transaction and order data only as long as necessary to fulfill business, tax, and statutory legal requirements in India.
6. Your Rights
Under applicable Indian data protection laws, you have the right to:
* Access, review, and request a copy of the personal information we hold about you.
* Request corrections to inaccurate, incomplete, or outdated data.
* Withdraw consent for marketing communications or request deletion of non-essential personal information.
7. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and consumer protection rules, our designated Grievance Officer details are provided below:
* Name / Title: SUPPORT DESK
* Store Name: Doll Diary
* Official Support Email: dolldiarystore@gmail.com
* Response Window: We review and respond to privacy grievances within [3-5 business days].