Refund policy
At Doll Diary, we strive to offer a transparent and trustworthy curation experience. Because our storefront specializes in 1-of-1 curated vintage, archive pieces, and limited small-batch collections, our return and cancellation guidelines are structured as follows:
1. General Return Eligibility & Vintage Final Sale Rules
* 1-of-1 Curated Vintage & Archive Items: Due to the unique, one-of-a-kind nature of vintage apparel, all 1-of-1 items are strictly FINAL SALE (Non-Returnable and Non-Exchangeable) once successfully delivered.
* Measurements & Condition Transparency: We provide exact flat-lay measurements (Bust, Waist, Length in inches) and a transparent condition grade (9/10) on every product page. We encourage you to review these measurements against a garment you already own before purchasing.
2. Exceptions: Damaged, Defective, or Incorrect Items Received
We inspect every item before packaging. However, if you receive an item that is substantially different from its listing or has an undisclosed transit defect:
* Reporting Window: You must notify our support team within 48 hours of delivery.
* Mandatory Documentation: Send an email to dolldiarystore@gmail.com with:
* Your Order Number (e.g., #DD-1001)
* Clear photographs/video showing the undisclosed defect or incorrect item.
* Continuous, unedited unboxing video of the parcel (recommended for swift resolution).
3. Approved Returns & Refund Process
If a return or claim is approved by our support team:
* Reverse Pickup / Shipping: We will schedule a reverse pickup via our courier partner. If reverse pickup is unavailable in your pin code, we will request you to self-ship via speed post/courier, and reasonable shipping costs will be reimbursed.
* Item Condition: The item must be returned in its original, unworn, unwashed condition with all tags intact and inner protective packaging included.
* Refund Settlement: Once received and inspected at our facility, your refund will be initiated to your original payment method (UPI / Bank Account / Card) within [7-15 business days].
4. Non-Returnable & Non-Refundable Items
Under no circumstances will returns, exchanges, or refunds be accepted for:
* Items where sizing discrepancies arise from customer oversight (measurements are provided in advance).
* Garments showing signs of post-delivery wear, perfume scent, makeup marks, alterations, or washing.
5. Order Cancellations
* Orders may be canceled within [2 hours] of placement by emailing dolldiarystore@gmail.com provided the parcel has not yet been packed or booked with our courier partner.
* Once a tracking number is generated and the item is dispatched, orders cannot be canceled.
6. Support & Inquiries
For any questions regarding sizing clarification, order tracking, or return inquiries, please reach out to our team:
* Support Email: dolldiarystore@gmail.com
* Customer Care Window: Monday – Friday, 10:00 AM – 6:00 PM IST
* Official Instagram Support: @doll._.diary