Shipping policy

Thank you for shopping at Doll Diary. Below are the terms and conditions that constitute our comprehensive Shipping Policy.

1. Order Processing Time

* All orders placed during our scheduled drops are processed within [PROCESSING TIME 10-12 business days] (Monday through Friday, excluding national and public holidays).

* Orders are not processed, dispatched, or delivered on Sundays or statutory gazetted holidays.

* During peak drop periods, processing may take an additional [1–2 business days]. We appreciate your patience.

2. Domestic Shipping Rates & Delivery Timeframes (India)

We partner with leading domestic courier carriers (including Bluedart, Delhivery, DTDC, and Express Air Services) to ensure safe and prompt transit across India:

| Shipping Method | Estimated Delivery Time | Shipping Cost |

| Standard Domestic Air Delivery | [ 7-10 BUSINESS DAYS] | [SHIPPING COST, Flat ₹100] |

| Orders Above [QUALIFYING AMOUNT- ₹2,999] | [7-10 BUSINESS DAYS] | FREE |

3. International Shipping (Worldwide)

We ship globally to select countries via express international air freight (including DHL, FedEx, and Aramex):

| International Destination | Estimated Transit Time | Standard Air Rate |

| United States, Canada & UK | [20-22 BUSINESS DAYS] | [Flat ₹2,500 – ₹3,500 / ~$30–$40 USD] |

| Rest of the World | [10–15 BUSINESS DAYS] | [Calculated at Checkout / Flat ₹3,500] |

* Customs, Duties & Taxes (DDU): International shipments are delivered on a Delivered Duty Unpaid (DDU) basis. Any import duties, clearance tariffs, or local taxes assessed by destination customs authorities are the sole responsibility of the recipient.

4. Shipment Tracking & Notifications

Once your package is handed over to our courier partner, you will receive an automated Shipment Confirmation Email / SMS / WhatsApp notification containing your dedicated tracking number (AWB) and a direct link to monitor the transit status in real time.

5. Incorrect Address & Delivery Issues

* Address Accuracy: Please double-check your shipping address, landmark, and contact number during checkout. We cannot modify shipping destinations once a shipment is dispatched.

* Failed Delivery Attempts: Couriers will make up to [2–3] delivery attempts. If a parcel is returned to us due to an incorrect address, recipient unavailability, or refusal to accept, the customer will be responsible for re-shipping fees.

* Damaged in Transit: If you receive a package that is visibly tampered with or damaged on the exterior, please take clear photos/unboxing videos before opening and contact us immediately at dolldiarystore@gmail.com within [96 HOURS] of delivery.